![]() Make sure either Let Outlook decide the best sending format or Send Plain Text only is selected under Internet format.Alternatively, click on the desired email address with the right mouse button and select Open Outlook Properties or Outlook Properties from the menu.Whats going on Is there a utility that can extract the attachments from. ![]() Double-click the contact's email address. We keep getting e-mail attachments in winmail.dat files, and cant open them.Search for the desired contact in your Outlook Contacts.Select Outlook Properties from the menu that appears.Click on the address with the right mouse button.Open an email from the desired email address or start a new message to it.Outlook 2016 currently offers no way to change sending preferences for email addresses that are assigned to an address book entry.Make sure the email address is not in your Outlook Contacts.Make sure either Convert to Plain Text format or Convert to HTML format is selected under When sending Outlook Rich Text messages to Internet recipients, use this format:.Under Compose in this message format:, make sure either HTML or Plain Text is selected. ![]() To make sure Outlook 2002 to Outlook 2007 do not attach winmail.dat files: Now make sure Convert to HTML format or Convert to Plain Text format is selected for When sending messages in Rich Text format to Internet recipients: under Message format.Make sure HTML or Plain Text is selected for Compose messages in this format: under Compose messages.Prevent Winmail.dat attachments from being sent in Outlook The problem? Any attachments included in the message are encased in the winmail.dat attachment. Additionally, the attachment icon may be hidden by some clients, including OE and Windows Mail, making it look like the attachment was removed. When the recipient doesn't use Outlook, they get a plain text message and an attachment named winmail.dat. Dealing with this brokenness is sadly a baseline requirement even in 2018.There is a long standing "problem" between Outlook and Internet email - Outlook uses a proprietary email format that only Outlook and Exchange (and a few other email programmes, including gmail) can decipher. It is horrible, but some other email clients have support for this format is a bit of a mis-statement, Gmail, Outlook, even the 14-year old Thunderbird client we used before Front can grok winmail.dat. They don't understand the problem because "everyone else can read their attachments OK" and "you used to be able to read them OK before you changed email systems". Unfortunately telling our customers that we can't take their orders because their email system is broken and sending them an (incomprehensible to them) knowledgebase article to fix it before we can receive documents from them just doesn't work. ![]() I completely understand that winmail.dat is an awful prehistoric hangover from the days when Microsoft was in denial about the Internet and they really shouldn't have done that shit. This is causing problems for us and we have little to no way of working around it. Lots of our customers still send us orders attached as winmail.dat files and Front can't handle these. We are a relatively new Front user and so far things are going really well, with the exception of the winmail.dat problem. ![]()
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